Kerala Travel Mart (KTM) 2024
In the heart of Kerala, the Kerala Travel Mart (KTM) 2024 emerged as India’s largest buyer-seller mart, bringing together exhibitors, buyers, and industry stakeholders from across the globe. Held on Wellingdon Island, Kochi, Kerala from September 26 to 29, 2024, this year’s event aimed not only to showcase the beauty and opportunities within Kerala but also to overcome challenges faced in previous editions, particularly those related to appointment validation and event management. The Challenge Historically, KTM relied on traditional methods for appointment validation, where buyers carried printed schedules to collect signatures from exhibitors. This cumbersome process often led to confusion, delays, and the risk of miscommunication. Organizers faced the daunting task of processing numerous paper schedules, resulting in inefficiencies that detracted from the event experience. Recognizing the need for a technological overhaul, the organizers partnered with SPRDH Solutions Pvt. Ltd. to implement a robust solution that would redefine the event’s operational efficiency. A Thrilling Journey of Innovation Crafting the Offline-Compatible Mobile Application To address concerns about network issues that had plagued previous events, SPRDH developed an offline-compatible mobile application using Flutter. This application allowed attendees to access essential features without requiring constant internet connectivity. Users could view their schedules, navigate […]
Read MoreKASICON 2024: Revolutionizing Conference Management with Technology
Event: KASICON 2024 – Surgeons Kerala Annual State Conference Location: Calicut, Kerala KASICON 2024, the annual state conference for surgeons in Kerala, focused not only on scientific discussions but also on delivering an exceptional, sustainable event experience. SPRDH Solutions Pvt. Ltd. served as the technical partner, providing a robust digital infrastructure that included a website, a registration platform, and a white-labeled version of their flagship mobile app, Zinvos, branded as KASICON 24. With a commitment to paperless management and seamless event operations, this year’s conference set a new standard for eco-friendly and interactive events. Challenges: Managing registration efficiently for a large number of attendees, along with handling payments and confirmations. Effectively promoting the event and encouraging registrations through digital channels. Implementing a paperless solution for access management and other on-site processes. Enhancing attendee engagement through interactive features and personalized experiences. Solutions Provided by SPRDH Solutions Conference Website & Registration Platform SPRDH developed a comprehensive website for KASICON 2024, which served as the central hub for event information. Integrated with a secure payment gateway, the registration platform allowed participants to easily sign up, with instant email and WhatsApp confirmations enhancing user convenience. Event Promotion SPRDH executed targeted promotion campaigns through email […]
Read MoreChicking Case Study: Streamlining Delivery and Call Center Operations
How SPRDH Solutions Transformed Chicking’s Delivery Operations About the Client Client: Chicking, a global fried chicken retail chain with over 10 outlets worldwide. Challenges Faced by Chicking During the COVID-19 pandemic, Chicking shifted from dine-in to primarily takeaways and deliveries. This transition introduced several operational challenges: No system to monitor call performance: Orders were managed over the phone, lacking a centralized system to track calls and staff efficiency. Delivery timelines: With delivery as the main service, Chicking faced challenges in tracking and ensuring timely deliveries. Order assignment issues: Orders were assigned manually, causing inefficiencies in distribution and tracking across various outlets. Customer service difficulties: Maintaining customer satisfaction became challenging due to delays and lack of timely updates on remote orders. Solution Provided by SPRDH Solutions Chicking partnered with SPRDH Solutions Private Limited to create a centralized call center and web application aimed at addressing these challenges. Key features of the solution included: Centralized order management: All customer calls and orders were directed through a central call center, making call tracking and order assignment efficient. Real-time tracking: Staff could monitor the timeline of orders from placement to delivery. Alerts notified outlet staff in case of delays. Staff performance analytics: Detailed analytics […]
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